Refund and Cancellation Policy

Last updated: 19 October 2026

Current status: Online collection for paid assessment reattempts is not enabled at present while payment-provider setup is pending. No paid reattempt fee should be represented as currently payable until the checkout and published pricing are activated.

1. Before making a payment

If paid services are enabled in the future, the checkout must clearly identify the service, amount, eligibility, and any applicable cancellation or refund conditions before you confirm payment.

2. Duplicate or failed transactions

If your account is debited but the service or eligible attempt is not made available, contact support with the transaction date, amount and payment reference. Never share a UPI PIN, password or full card details. We will review the transaction and, where a duplicate or failed charge is confirmed, coordinate the appropriate reversal or refund through the payment provider.

3. Refund requests

For an eligible refund request, email helloaldovra.com@gmail.com with the registered account email, transaction reference, date, amount and reason. We may request reasonable information to verify the transaction. We will assess requests under the terms displayed at the time of purchase and applicable law.

4. Processing time

Where a refund is approved, the time for funds to appear depends on the payment provider, bank and payment method. We will share any available reference or status information. We do not promise a fixed credit date that depends on third parties.

5. Completed assessments and technical issues

A score or verification outcome that is lower than expected does not by itself establish a technical failure. If a technical issue prevents an eligible paid attempt from being delivered or submitted, contact support so the issue and transaction can be reviewed. Applicable consumer rights remain unaffected.

6. Policy changes

If payment services are introduced or the terms change, the policy applicable to a purchase will be shown before payment and updated on this page.

7. Contact

Refund and payment support: helloaldovra.com@gmail.com.